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Terms and Conditions

How our online service works

The 'Shop' section of the infant-land.com website is the online ordering, shopping and information service of 5 Oceans International Corp.

You may place your order online at any time of the day you wish.

Please read the ordering process below. We hope you enjoy your shopping experience with us.

 

Terms of supply

These terms and conditions apply to all purchases from infant-land.com. Please read them carefully. We may occasionally amend these terms and conditions and changes will be posted on the infant-land.com site.

 

Registration

You can register as a shopper with infant-land.com to benefit from faster repeat ordering from our site, as well as regular updates on special promotions from 5 Oceans International and on infant-land.com. It is also possible to order without registering if you prefer.

 

Hours of Operation

The staff  at infant-land.com fulfill orders Monday to Friday from 10:00am - 3:00pm (Central Time). Orders placed outside of these times will be fulfilled on the next business day.

 

The shopping process

Buying on infant-land.com

When you decide to buy something, simply click on 'add to cart'. While you continue shopping you can click on 'view/checkout' link at any time to view the contents of your shopping cart. If you have a specific request or require further information email us at info@infant-land.com.

 

Placing your order

When you order something from infant-land.com you must comply with our shopping process. By placing an order with us you warrant to us that you are resident in the U.S. that you are accessing the Site from the U.S. and that you are at least 18 years old and legally capable of entering into binding contracts.

All orders placed by you are subject to acceptance by us and we will confirm such acceptance to you by e-mail. If we are unable to accept your order, we will contact you promptly by email, telephone or mail to inform you.

All items are subject to availability. Please allow a two week delivery for all sterling flatware and a four week delivery for all children's sterling flatware.

 

Prices and Payment

The prices for any goods will be as quoted on our Site. Prices are subject to change. These prices do not include sales tax, where applicable. Delivery costs are not included.

 

Refunds and replacements

The Basics

Customers may return or exchange items purchased from us within 30 days after receiving delivery. Items returned must be in the original packaging, and in its original, unused condition (for example, if you run it through the dishwasher, it's considered used). Returns that do not meet these criteria will not be accepted for refund or exchange. Returns purchased with a credit card can only be refunded to the original credit card. Sorry, but we do not refund shipping charges or gift wrap. Items that are engraved are not returnable for refund or exchange.

 

 If your order has a problem

If you receive an item with a defect, we will send you a prepaid return label to exchange the item. We do require that you notify us within 30 days of receiving the product to report any damage, defects, shortages, or incorrect items. After 30 days, we'll help you work with the manufacturer on an exchange.

 

 Returns over $500

Cumulative returns over $500.00 in value are subject to a 15% restocking fee. The restocking fee is usually (but not always) waived for exchanges that do not require a refund. Please contact us for high-value exchanges.

 

International shipments

International shipments (outside the 50 United States) that are refused by the receiver will incur a charge for the return shipment costs to our location. This charge will be based on the actual charge to return the shipment to our warehouse.

 

Orders purchased with a gift certificate

Items purchased with a gift certificate that are returned will be given store credit. Items returned that include a gift certificate offer must include the gift certificate, or the items purchased with a gift certificate to receive full credit. If your purchase includes a "free with purchase" item, that item must also be returned for you to receive a refund or exchange.

 

Liability and Disclaimer

We warrant that any product purchased through the infant-land.com website (the "Site") is of satisfactory quality and fit for its intended purpose. Your sole and exclusive remedy for breach of the foregoing shall be return of the product in question for a refund subject to strict adherence to our refund and replacement policy above.

EXCEPT AS EXPRESSLY PROVIDED IN THE FOREGOING WARRANTY, (A) NEITHER 5 OCEANS INTERNATIONAL, INC. NOR ANY OF ITS AFFILIATED COMPANIES NOR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, OR LICENSORS WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF SITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THE SITE AND (B) THIS SITE IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

OUR LIABILITY IN CONNECTION WITH ANY PRODUCT PURCHASED THROUGH OUR SITE IS STRICTLY LIMITED TO THE PURCHASE PRICE OF SUCH PRODUCT. YOU EXPRESSLY AGREE THAT WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR THE COST OF ANY SUBSTITUTE GOODS AND SERVICES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM OR RELATING TO YOUR USE OF THIS SITE.

Law and Jurisdiction

This agreement and the relationship between you and 5 Oceans International Corp. shall be governed by the laws of the State of New York without regard to its conflict of law provisions. The State and Federal Courts located in New York, New York shall have exclusive jurisdiction over any dispute arising from or relating to this agreement. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the services provided on this Site or through this agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

 

Our contact details

We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact our customer service team by telephone at +1 305-330-6787 or by email to info@infant-land.com.

Thank you, we hope you enjoy shopping with us.